Products
For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only. Orders are generally shipped within 7 working days or as per the delivery date agreed at the time of order confirmation. Gplayr is not liable for any delays in delivery by the courier company or postal authorities and guarantees only to hand over the consignment to the courier company or postal authorities within 7 working days from the date of order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the registered address of the buyer as per the credit/debit card used for the purchase, unless otherwise specified at the time of order. Gplayr is not responsible for any damage to the order while in transit.
Please note that orders placed after 11 PM are processed by the next morning.
Services
Delivery of our services will be confirmed via the email address provided during registration. For any issues related to our services, please contact our helpdesk.
Cancellation & Refund Policy
Gplayr aims to assist its customers as much as possible and has a flexible cancellation policy.
Cancellations will be considered only if the request is made within 4 hours of placing an order. Cancellations will not be entertained if the orders have been communicated to vendors/merchants and the shipping process has begun. Orders placed under the Same Day Delivery category cannot be canceled. No cancellations are allowed for special limited-time offers.
Gplayr does not accept cancellations for perishable items like Game Cards, CD Keys, Game Accounts, etc. However, replacements will be made if the customer proves that the product delivered is defective.
In the case of receiving damaged or defective consumer durable items (e.g., mobile phones, mixers, calculators), please report the issue to our Customer Service team. The request will be reviewed once the merchant has verified the issue. Reports should be made within 21 days of receipt. For Game Cards, CD Keys, and Game Accounts, the issue should be reported within 2 days.
For products with manufacturer warranties, please refer to the manufacturer for warranty-related issues.
Refund Policy
Please note that we do not accept refunds for products like Game Keys, Gift Cards, Game Accounts, etc.
In cases where game accounts are restored, we will replace the account. Refunds will not be provided; only replacements are available.
In exceptional cases where a refund is granted, a refund fee of $10 will be charged.
Avoid making any purchases or activating any keys in accounts purchased; doing so may result in the loss of the account, and Gplayr will not be responsible for such losses.
Ordering
Please read the product description completely before ordering to ensure optimal service.
If your product does not match the description, immediately contact Gplayr Support with your order ID and email address to resolve the issue promptly.
Payment, Pricing & Promotions
There are no hidden or additional handling charges. The amount payable is the same as mentioned at checkout.
Viewing Orders
You can log in to check your order status.
Updating Account Information
Keep your account information updated to ensure better service and for us to contact you in case of any issues.
Rest assured, we will never sell your information. Your data is secure with us and will only be used to contact you if necessary.